Shipping policy

At The Lords Club, we aim to prepare and dispatch every order as quickly and carefully as possible. Please read the information below before placing your order.

Order Processing

Orders for in-stock, non-personalised items are usually processed and dispatched within 1–5 working days.

During busy periods, product launches, sales, bank holidays or seasonal peaks, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email where applicable.

Personalised & Made-to-Order Items

Please note that personalised, embroidered, monogrammed or made-to-order products require additional production time.

Personalised items can take approximately 10–30 days to be made and dispatched.

This timeframe is an estimate and may vary depending on the product, level of personalisation, production schedules and seasonal demand.

If your order contains both personalised and non-personalised products, we may hold the full order until all items are ready to be dispatched together.

By ordering a personalised or made-to-order item, you acknowledge and accept the additional production timeframe.

Pre-Order Items

Products sold on a pre-order basis will display an estimated dispatch timeframe on the relevant product page where possible.

Pre-order dates are estimates and may occasionally change due to circumstances outside our control, including manufacturing or shipping delays.

If your order contains both pre-order and in-stock items, your order may be dispatched once all items are available unless otherwise arranged.

UK Delivery

Delivery times shown at checkout begin from the date your order is dispatched, not from the date the order is placed.

Please allow additional time for personalised, made-to-order and pre-order products.

Delivery estimates are provided as a guide and cannot be guaranteed.

International Delivery

We are pleased to offer international shipping to selected destinations.

International delivery times vary depending on the destination, local postal services and customs processing.

Customers are responsible for any customs charges, import duties, taxes or other fees imposed by the destination country unless otherwise stated at checkout.

The Lords Club has no control over these charges and cannot predict their value.

Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to become active.

Delivery Addresses

Customers are responsible for ensuring that the shipping address provided at checkout is correct and complete.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

The Lords Club cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.

Additional shipping charges may apply if an order needs to be resent.

Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances outside our control, including courier delays, adverse weather, customs checks, strikes or periods of high demand.

Estimated delivery dates are not guaranteed.

If your order appears significantly delayed, please contact us and we will assist where possible.

Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check with members of your household, neighbours, your building's reception or any nominated safe place.

If your parcel still cannot be located, please contact us as soon as possible.

Where a parcel appears to have been lost in transit, we may need to open an investigation with the relevant courier before issuing a replacement or refund.

Damaged Parcels

If your order arrives damaged, please contact us promptly and provide your order number together with clear photographs of the packaging and affected product.

This allows us to investigate the issue with the courier and arrange an appropriate resolution.

Split Shipments

In some circumstances, your order may arrive in more than one parcel.

You will not normally be charged additional shipping fees where we choose to split an order.

Changes & Cancellations

If you need to change or cancel an order, please contact us as quickly as possible.

Once an order has entered production, been personalised or been dispatched, we may be unable to make changes or cancel it.

Personalised and custom-made items may also be excluded from cancellation or return rights except where the item is faulty, damaged or not as described, subject to applicable consumer law.